According to the summer 2011 issue of Englewood Hospital’s Lifeline to Tomorrow newsletter, the Center achieved the 90th percentile rating in patient satisfaction in the fourth quarter of 2010 and exceeded the national benchmark for “An Outstanding Emergency Experience” according to J.D. Power and Associates.
Developed around a streamlined triage process that utilizes immediate bedding of patients to reduce throughput times, the new ED has reduced length of stay times for “time to room” from 30 minutes in the old ED to 4 minutes. Similarly “time to physician” has dropped from 60 minutes in the old ED to 20 minutes in the new ED. Welcomed by the hospital and surrounding communities, the new emergency department positions Englewood Hospital to deliver emergency services in a safe, secure, and clinically sound environment. The renovation takes into consideration future mass casualty and/or mass decontamination events. Planned to accommodate family members, each ED room allows ample room for both family and clinical staff. The ED renovation is a step forward in providing exceptional patient care and service.
This project was rooted in the need to reconfigure access and orientation for the campus and the primary hospital entrance while resolving a critical need for the expansion of Emergency Services. Located in a low rise residential district on a site that is technically zoned single family residential, the design of this project had an inherent need to respond to the neighborhood and community context. The design team focused on operational results and a demanding site influence to deliver a comprehensive solution and a new face for the campus.